Policies
Rolling Hills Estate Winery (“RHEW”, “us”, “we”, or “our”) ensures that its customers’ personal information will be kept private and confidential. RHEW is committed to maintaining clients’ privacy by safeguarding all accounts, transactions, and personal information. Protecting your privacy is our top priority. We hope the following information will help you better understand how we collect, use and safeguard the personal information you provide to us on our site.
What kind of information do we collect when you visit our site?
User Provided Information: Rolling Hills Estate Winery collects personal information about you when you become a Wine Club Member and/or purchase items from our store. This information may include: your name, address, postal code, phone number, credit card information, etc. We need this information to process payments and ship merchandise to you.
Google Analytics: Rolling Hills Estate Winery utilizes Google Analytics for demographic and interest reporting. By utilizing this feature, we have enabled Google Analytics to collect data about our traffic via Google advertising cookies. Google Analytics collects some basic information about your browser. Some examples include: what type of browser and operating system you are using; how long did you remain on our site and what pages you visited. This helps us understand how visitors browse our site, so that we can improve viewing and shopping experiences.
Use of Cookies: Apart from the information you give us directly, we also automatically collect information when you visit our website through the use of cookies. Cookies are small data files that are downloaded onto your computer when you visit a particular website. The information we collect includes:
- Technical information such as your computer’s IP address, hardware type, browser type, device identifier, and screen type/resolution;
- Any search terms entered on our website;
- General location data based on your device or IP address;
- Any technical errors or exceptions; and
- Information about your visit, such as the products you viewed or searched for, the length of your visit, page load speed, and the pages that you visited.
Cookies help us gather and store information about visitors to our websites. They help our websites remember what you chose on previous pages (to avoid having to re-enter information) and can help us to identify you as a unique visitor, tailor content based on past visitation, and provide you with an optimized experience.
If you prefer not to receive cookies, you can adjust your Internet browser to refuse cookies or to warn you when cookies are being used. However, some parts of our website may not function if cookies are turned off.
Sharing of Personal Information: Under no circumstances do or will we share, sell, rent or trade any personal information that we collect from you with any third parties or websites. All of the information you provide to us as a Wine Club Member or purchaser, is completely private and used solely for order processing and shipping. If you permit us to send you marketing emails, we use your email for that purpose, but never does that email get sold or distributed to any other web site or list.
Newsletter Opt-Out: If you have chosen to opt into our newsletter or marketing emails and decide to opt-out, we always provide an unsubscribe link that will automatically remove you from the email list.
Consumer Inquiries: If you have any questions or want to make changes to your profile or wish to remove yourself from the mailing list, simply send us an email at Wine@rollinghillsestatewinery.com.
Protecting your Information: All the payment information we collect is done so under SSL – a standard Internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way. Our website sometimes contains links to other websites. We do not control the privacy practices of sites reached through links from our websites. If you have any questions about the privacy practices of those websites then you should contact the relevant companies directly.
Privacy Policy Updates: Please note that Rolling Hills Estate Winery may update this Privacy Policy without notice and at our discretion. Review this page periodically for updates to this policy, which shall come into effect once posted.
